Reservation Guidelines and Policies
Reservations are required for both Afternoon Tea options: Themed Afternoon Tea and the Classic Afternoon Tea. Reservations must be made at least one day in advance. Please note that Saturdays often fill up quickly so you may need to reserve for a Saturday well in advance, often a week or more.
To request a reservation, please fill out the contact form below. Please include in your message the date of the requested reservation, the number of guests in your party, type of menu, (Themed Afternoon Tea or Classic Afternoon Tea), payment arrangement (pay in advance or day of reservation) and any special requests. Be sure to include your phone number and e-mail as well. Someone will contact you to confirm. Your reservation is not confirmed until you receive a phone call or email that specifically states that the reservation is confirmed.
Due to the size of our dining area, the size of our kitchen, and the number of staff we are able to employ, and in order to provide a positive experience to all our guests, we have implemented the following guidelines regarding reservations:
Themed Afternoon Tea and Classic Afternoon Tea
Reservations must be made at least one day in advance, no later than 5 pm.
Cancellation Policy: Please read carefully. Credit card information is required to confirm your reservation. If you fill out the form below, someone will call you to get the credit card information. In the event a party is a "no show" or same day cancellation the card will be charged for the full amount of the reservation. (For more explanation on this policy, read the information below.) If you do not want to provide your credit card information over the phone, you may request to pay in advance with an invoice which will be e-mailed to you. The invoice needs to be paid at least one day in advance of the reservation. This is non-refundable. You may reschedule a pre-paid reservation with at least one day advance notice.
Any changes (such as the number of people in your group) and cancellations to an existing reservation must be made one day in advance, also before 5 pm. If you are not able to reach us by phone, then you can send an email through the website.
On the day of the reservation it is expected that the guest count of the reservation will be honored and paid for. Afternoon Tea is a handmade culinary experience crafted only for the number of expected guests. You will be charged full price for the number of people you have reserved for, whether they join you or not. Any unconsumed food can be boxed up and taken home.
It is expected that all guests at the table will be served the same Afternoon Tea option
Children age 10 and under have the option of a smaller portion due their smaller appetites. If there will be children age 10 and under and you want them to have the child portion, please let us know at the time the reservation is made. Children may, of course, have the full "adult" menu and the price will be the same as for the adults.
If you have difficulty with the form below, you may send an e-mail directly to Dragonflytearoom7@gmail.com. Be sure to include your full name, e-mail address, phone number, preferred menu, number of people in your party, date and time preference.
Paying by debit or credit card: we now charge a 3% fee on all debit and credit card payments.
Why do we require your credit card information when you make your reservation?
Why do we charge you for same-day cancellation?
This is a small business. I have learned over time that in order to stay afloat we need to run a "tight ship." This means we have just enough staff on hand to handle the reservations. We make enough food for the reservations and none extra. By the time we open at 10 am, all the food is prepped and all the tables are set. With these parameters we don't waste time, food, or energy. When we take a reservation, that time is blocked off to other reservations. Occasionally we may book two small parties at the same time, but those are exceptions. We schedule reservations every half hour so each group has time to select their tea, be served their tea and their food before the next group arrives. This allows for a peaceful and unhurried tea time for each group, as much as possible.
This does not happen often (thankfully) but when someone doesn't show up for their reservation, not only is it disheartening, but we have wasted time, food, and energy. And there may have been other customers who wanted a reservation but were turned away. Calling at 10 am or an hour before your reservation to cancel is not helpful either. The work to prepare for your reservation has already happened.
Positive COVID Test: a positive COVID test is a valid reason to not come to the tea room. That is well established. However, if you find out on the day of your reservation that someone is your group tested positive for COVID, you will still be financially responsible for your reservation. (Perhaps comparable to concert or sports tickets). We will happily box up your Afternoon Tea and you can enjoy it at home, to be picked up by someone who doesn't have COVID. OR we suggest you gift your reservation to someone else, either at the tea room or at home.
That being said, we also understand that there are definite life events that occur, such as a death in the family, or a sudden serious illness, or similar crisis. We would never add to your burden by charging you for your missed reservation.